Non-Custom Made clothes:
- If your purchase does not meet your expectations or if you change your mind, you may return unaltered and unworn product(s) within 30 days from the date of delivery for a full refund or exchange.
- Select the products that you wish to return on the invoice which was sent to you along with the shipment, and indicate whether you want a refund or an exchange. You will be emailed a prepaid shipping label for you to return the merchandise.
- If you take your returns to one of our stores, our staff will process your refund or exchange.
- After we have correctly received your goods, we will refund the amount of the returned goods to the payment method used to place your original order within 5-7 business days. Exchanges will be re-shipped within 1-2 business days (depending on availability) after we have received your return in acceptable conditions.
Made to Measure Garments
- Made to Measure clothes may not be returned as they are made per your body proportionate.
- Returns may not be accepted if the alteration fixtures do not exceed the certain dollar threshold. (please refer to alteration credit chart)
- At RIVESSE we work with professional tailors whose expertise leave minimal room for errors in fittings. We ensure that the goods ordered will be made exactly as per the measurements provided by the customer or if taken by store representative.
- We encourage our customers to carefully order the design and style, as returns will not be accepted unless there are major flaws in the product.
- We encourage customers to visit their local tailors who they are comfortable with and get their garments altered.
- Orders cancelled more than 24 hours after payment confirmation will not be eligible.
- Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.
Additional Return Rules
- If orders were placed outside of United States and a conversion factor was applied during the time of order, same amount will be refunded back in to your account despite of new exchange rates.
- If your order was made using a gift card, then the final amount including the gift card purchase amount will go back to your credit card and not your gift card.
- Customers can expect refund within 14 business days after refund has been processed.
- Refund on cash payment purchase will be returned with cash or a personal check.